FAQ

If you are having troubles scanning the QR codes, please ensure you are within 50 meters of the location. If you’re on an iPhone, please be sure location data is turned on. If you need further assistance, please visit: https://www.macrumors.com/how-to/stop-websites-asking-location-safari/

In order to scan the QR codes successfully, please make sure you are within 50 meters of the location you are scanning. You will not be able to scan the code until you are within the designated area.

It may take up to 24 hours to receive a response or to be notified about your prize. If you have sent a message or won a prize during Saturday or Sunday, you will be contacted the following Monday. 

PLEASE remember to check your junk mail regularly as sometimes emails can end up in this folder.

It is up to the discretion of each individual business to place their QR code anywhere on their property. This could be on a window/door or somewhere within the shop. You may have to come back to the business during their operating hours to scan their QR code.

For any reason QR codes may be relocated. Relocated QR codes will remain in the same area and use the same clues, but may not be in the same spot.

If you believe a QR code was removed or taken, please contact us and let us know.

Each mobile device has different location and GPS settings. Sometimes these can get changed around or the current settings you have do not allow for the tracking of your device or your location settings are not accurate. Try these solutions, and if the problem persists, please contact us.